Substack has been undergoing routine updates. Although they tend to improve features a lot of times it leads to a lot of issues. It appears this week many people are not receiving posts on other Substacks.
This morning I made a paid only post that goes along with my Introduction to Pharmacology post from last week. Apparently that went out to only 14 people. Looking up the Subscribers it only sent it to the most recent Subscribers. Why? I’m not sure. In order to get around the larger posts I decided to remove figures in emails and add them to the post on this site and update it there. Maybe doing so right after sending out the email messed things up, but either way hardly any email was sent out.
So here’s another post reminding people of the post from today. I apologize if this is spamming your email boxes but sometimes you have to work around Substack more than with. And if you don’t receive an email please check either your spam folder or the site for recent posts.
I haven't finished my testing of the settings during hitting publish, but found with my last post that I can prompt the email after the fact with the ellipsis dropdown for the post in the dashboard.
That's interesting. I've tried looking for that. I wasn't sure if sending an email out to some people would allow it to try again to prevent spamming. I wish they provided updates to people so they know what to look out for. It feels like most of the time we have to guess what happened.
I don’t think it reattempts the email. The option only seems to be in the drop-down if there was no attempt to send in the first place. But still haven’t tested fully.
It's pretty frustrating that it's now become the default to NOT send a post. All of us on here definitely know that a majority of our views are from emails and not through the website so that just really affects our viewership. I really have to rethink my strategy, especially for posts that are too long. Normally it appeared that Substack would still make an attempt to send out an email even if it's too long but now it just seems like it doesn't try anything at all and I only realized that with my Pharmacology post.
Right, but the radio box for "send to email and app" remains checked by default even after the length limit is surpassed. So either they haven't finished retrofitting the publish settings UI (which would make sense since shorter posts don't have a problem) or it's a bug related to their app cross-posting script.
I'm kind of "take what I can get" about it since they fixed the horrible disappearing toolbar issue at the same time as adding this bug, haha.
Yeah I'm noticing that thread posts are automatically highlighted. Sending only 14 emails yesterday and to the most recent subscribers definitely feels like a bug. I just wish Substack would tell us about updates. And yes, the toolbar just seems to constantly be changing. Overnight it looked like it just grew 3 sizes so that's quite interesting.
Appreciate the sentiments John. I'll say it's been more disheartening right now because I am trying to post more paid-only content to encourage paid subscriptions but if every time I send a post it's not being sent out then that really defeats the entire purpose. But overall I do have your perspective in mind; I don't need a huge audience but having an audience that engages and is committed is really all anyone of us can ask for.
I haven't finished my testing of the settings during hitting publish, but found with my last post that I can prompt the email after the fact with the ellipsis dropdown for the post in the dashboard.
That's interesting. I've tried looking for that. I wasn't sure if sending an email out to some people would allow it to try again to prevent spamming. I wish they provided updates to people so they know what to look out for. It feels like most of the time we have to guess what happened.
I don’t think it reattempts the email. The option only seems to be in the drop-down if there was no attempt to send in the first place. But still haven’t tested fully.
It's pretty frustrating that it's now become the default to NOT send a post. All of us on here definitely know that a majority of our views are from emails and not through the website so that just really affects our viewership. I really have to rethink my strategy, especially for posts that are too long. Normally it appeared that Substack would still make an attempt to send out an email even if it's too long but now it just seems like it doesn't try anything at all and I only realized that with my Pharmacology post.
Right, but the radio box for "send to email and app" remains checked by default even after the length limit is surpassed. So either they haven't finished retrofitting the publish settings UI (which would make sense since shorter posts don't have a problem) or it's a bug related to their app cross-posting script.
I'm kind of "take what I can get" about it since they fixed the horrible disappearing toolbar issue at the same time as adding this bug, haha.
Yeah I'm noticing that thread posts are automatically highlighted. Sending only 14 emails yesterday and to the most recent subscribers definitely feels like a bug. I just wish Substack would tell us about updates. And yes, the toolbar just seems to constantly be changing. Overnight it looked like it just grew 3 sizes so that's quite interesting.
Appreciate the sentiments John. I'll say it's been more disheartening right now because I am trying to post more paid-only content to encourage paid subscriptions but if every time I send a post it's not being sent out then that really defeats the entire purpose. But overall I do have your perspective in mind; I don't need a huge audience but having an audience that engages and is committed is really all anyone of us can ask for.